Here are some expressions commonly used in discussing compensation matters.
claim compensation - ask for, demand something (such as money) given or received as payment or replacement as for a service or loss or injury come to an arrangement - sort out, put the matter right compensation - the act of compensating for service, loss or injury compromise - is an agreement to accept a situation in which the parties get the variations from what they originally sought, to achieve a compatible outcome discount - price reduction, the act of reducing the selling price of merchandise reimburse - pay back for some expense incurred repair - the act of putting something in working order again replacement - an event in which one thing is substituted for another, substitution satisfied - contented, pleased settle - arrange or fix in the desired order solution - an action or process of solving a problem, an answer to a problem
Now we put new vocabulary into context, so you can see how you might use these terms yourself. The expressions are in boldface in the text.
at your expense - at your costs at our expense – at our costs to grant compensation - to provide compensation to waive the compensation - do without, turn the compensation down liable to pay compensation - obligated to pay compensation
How can we make up for the inconvenience? I’m sure we can sort this out. I’ll get back to you on this as soon as possible. Shall we send our specialist to fix the problem? We’ll of course replace the articles. We are returning the goods to you at your expense. We expect compensation for the lost order. Otherwise, we shall be forced to consider our future business dealings and take legal action. As compensation for your inconvenience, please find enclosed travel vouchers to the value of a 100 euros. In the light of our long-term business, we are willing to allow you … % discount, and hope that you will accept our offer. We always aim to provide our customers with the best possible service and are looking forward to having you as a customer again in the near future. I am relieved that we were able to solve your problem. Don’t hesitate to call again should another problem crop up.