Here are some expressions commonly used in discussing making and handling complaints matters.
apology - an expression of regret at having caused trouble for someone below standard - of minor value, substandard compensation - something to make up for loss or damage complain - to express negative feelings, especially of dissatisfaction complain in writing - to express dissatisfaction in written form complaint - an expression of dissatisfaction or a circumstance regarded as a cause for such expression complaints procedure - a particular course of action intended to achieve a result, here to complain crushed - broken into small fragments damage - the occurrence of a change for the worse damaged - broken, not working defective - broken, not working delay - to act or move slowly; put off an action or a decision delayed - caused to be later or slower than expected or desired destroyed - broken down, damaged irreparably disappeared - vanished, got lost disappointed - frustrating one's hopes or expectations discover - detect or determine the existence, presence, or fact dissatisfied - discontented, unhappy, displeased handle a complaint - deal with a complaint harm - the act of damaging something imperfect - having a defect or defects inconvenience - the quality of not being useful or convenient letter of complaint - a complaint letter missing - not present; absent, lost not yet arrived - not yet came to a particular place, not yet reached a destination perishable goods - goods which are subject to spoilage or destruction proof or evidence - something visible or evident that gives grounds for believing in the existence or presence of something else refuse to pay - to be unwilling to pay regret something - feel sorry for something replacement - a thing that takes or can take the place of another, substitution take legal action - to sue someone, to proceed against, take legal steps undelivered - not brought or transported to the proper place or recipient unsaleable - not for sale, that cannot be sold unusable - that cannot be used
Now we put new vocabulary into context, so you can see how you might use these terms yourself. The expressions are in boldface in the text.
If the goods are delayed, storage costs will arise. The goods havenīt arrived yet and we need them urgently. If you want to complain in writing we have a form to help you do this available from our helpline. Responding to complaint letters can be a very sensitive matter. When handling complaints, it is important to know all of the facts and to respond to the complaint in a timely and tactful manner. Ask for details of the name or job title of the person who will be handling your complaint and for details of the firmīs complaints procedure. Four drums that were shipped by airplane were damaged. The manufacturer and others involved in the chain of commerce involving the products that caused the injury are often liable for injuries defective products cause. If the goods are below standard, we should be notified within three working days and then the goods in question returned to the warehouse, where a credit note will be issued. The appearance defect which renders the unit unsaleable to any customer. For example, the packing is severely damaged, a wrong brand name, and packaging and/or product has water marks as a result of exposure to rain. All orders containing perishable products must be delivered within two days of leaving our warehouse. This is simply to ensure that the products do not spoil in the shipping process.