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   Discover Through Learning Home  Links    Newsletter 17 Apr. 2014   
 
Language Holidays
Interpreting - Translation




Here are some expressions commonly used in discussing making and handling complaints matters.

Listen to apology - an expression of regret at having caused trouble for someone
Listen to below standard - of minor value, substandard
Listen to compensation - something to make up for loss or damage
Listen to complain - to express negative feelings, especially of dissatisfaction
Listen to complain in writing - to express dissatisfaction in written form
Listen to complaint - an expression of dissatisfaction or a circumstance regarded as a cause for such expression
Listen to complaints procedure - a particular course of action intended to achieve a result, here to complain
Listen to crushed - broken into small fragments
Listen to damage - the occurrence of a change for the worse
Listen to damaged - broken, not working
Listen to defective - broken, not working
Listen to delay - to act or move slowly; put off an action or a decision
Listen to delayed - caused to be later or slower than expected or desired
Listen to destroyed - broken down, damaged irreparably
Listen to disappeared - vanished, got lost
Listen to disappointed - frustrating one's hopes or expectations
Listen to discover - detect or determine the existence, presence, or fact
Listen to dissatisfied - discontented, unhappy, displeased
Listen to handle a complaint - deal with a complaint
Listen to harm - the act of damaging something
Listen to imperfect - having a defect or defects
Listen to inconvenience - the quality of not being useful or convenient
Listen to letter of complaint - a complaint letter
Listen to missing - not present; absent, lost
Listen to not yet arrived - not yet came to a particular place, not yet reached a destination
Listen to perishable goods - goods which are subject to spoilage or destruction
Listen to proof or evidence - something visible or evident that gives grounds for believing in the existence or presence of something else
Listen to refuse to pay - to be unwilling to pay
Listen to regret something - feel sorry for something
Listen to replacement - a thing that takes or can take the place of another, substitution
Listen to take legal action - to sue someone, to proceed against, take legal steps
Listen to undelivered - not brought or transported to the proper place or recipient
Listen to unsaleable - not for sale, that cannot be sold
Listen to unusable - that cannot be used


Now we put new vocabulary into context, so you can see how you might use these terms yourself. The expressions are in boldface in the text.

Listen to If the goods are delayed, storage costs will arise.
Listen to The goods havenīt arrived yet and we need them urgently.
Listen to If you want to complain in writing we have a form to help you do this – available from our helpline.
Listen to Responding to complaint letters can be a very sensitive matter.
Listen to When handling complaints, it is important to know all of the facts and to respond to the complaint in a timely and tactful manner.
Listen to Ask for details of the name or job title of the person who will be handling your complaint and for details of the firmīs complaints procedure.
Listen to Four drums that were shipped by airplane were damaged.
Listen to The manufacturer and others involved in the chain of commerce involving the products that caused the injury are often liable for injuries defective products cause.
Listen to If the goods are below standard, we should be notified within three working days and then the goods in question returned to the warehouse, where a credit note will be issued.
Listen to The appearance defect which renders the unit unsaleable to any customer. For example, the packing is severely damaged, a wrong brand name, and packaging and/or product has water marks as a result of exposure to rain.
Listen to All orders containing perishable products must be delivered within two days of leaving our warehouse. This is simply to ensure that the products do not spoil in the shipping process.



 






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